Shipping & Returns
All orders are sent via tracked delivery, with in-stock items dispatched within 2-3 working days and made-to-order pieces shipping as soon as they’ve been handmade. We offer free standard UK delivery on orders over £75 (Royal Mail Tracked 48, 3-5 working days) and next-day delivery for £10 or free on orders over £1,000 if placed before 1pm (Monday–Friday). International orders are shipped via an appropriate courier with tracking provided. Orders are dispatched on weekdays only, and made-to-order items ship once all pieces are ready. Click & Collect is available, with in-stock items ready in 1-2 days. We accept returns within 28 days for in-stock and made-to-order items in original condition. Bespoke, customised, and recycled jewellery are non-returnable but can be modified until you're completely satisfied. Sale items are final sale. View full delivery & returns details.
Free Ring Resizing & Guarantee
Our jewellery is crafted to last, with up to a 20-year guarantee and free re-polishes. We offer one free ring resizing within three months of delivery and only repair Pruden and Smith pieces. Guarantee periods range from 1 year for chain items to 20 years for platinum, covering repairs or replacements (excluding accidental damage). Bespoke items cannot be returned, but we’ll make adjustments until you’re satisfied. Out-of-warranty pieces can be reconditioned, and we offer redesign services for irreparable items. Some repairs carry risks, particularly for fragile gemstones. Learn more about our guarantee.
Care Instructions
Our jewellery is made to last, but proper care will help preserve its beauty. Avoid contact with perfumes, hairsprays, sweat, and chemicals (such as in pools or the sea) to prevent tarnishing. Store jewellery in an airtight container when not in use and keep pieces separate to avoid scratches. Avoid storing jewellery near heat, moisture, or direct sunlight. For cleaning, consult a jeweller or take advantage of our free cleaning service. Learn more about jewellery care.
FAQs
You can find answers to all your questions on our Frequently Asked Questions (FAQs) page. But if you can’t find what you’re looking for, please contact our friendly team, who will be happy to help.