Delivery & Returns

UK Delivery

Delivery times apply to items that are in stock. If your order includes multiple items and at least one is made to order, the entire order will be dispatched once all items are ready. We only dispatch orders Monday to Friday. Orders placed after 3pm on Fridays will be shipped the following Monday. UK public holidays may affect delivery schedules and we do not ship or deliver on bank holidays.

Your jewellery will arrive beautifully packaged in our branded jewellery box. All deliveries are sent using a tracked service. We offer Express Tracked Delivery (1–2 working days) free of charge for all orders of £200.00 and up. For orders under £200, standard delivery via Royal Mail Tracked 48 is available for £5 and takes 3 to 5 working days. You will receive tracking details once your order has been dispatched.

Next Day Delivery is available for £10 or free for orders over £1,000, provided your order is placed before 1pm Monday to Friday. Orders placed after 1pm, on weekends or on bank holidays will be dispatched the next working day. We use Royal Mail Special Delivery for next day orders, which requires a signature upon delivery. You will receive full tracking details once your order has been dispatched.

International Delivery

We select an appropriate courier depending on the value of your order. Once your order has been dispatched, you will receive an email from the courier with your tracking number and a link to follow your parcel’s progress.

Collection

If you choose to collect your jewellery in-store, we’ll email you once it’s ready. In-stock items are typically ready in 1 to 2 days. Made-to-order items will be ready 1 to 2 days after they are completed by our workshop.

Change of Delivery Address

You can change your delivery address within two hours of placing your order. Please contact us via live chat, by email at hello@prudenandsmith.com, or by telephone on 01273 846338.

VAT

All items currently include 20% VAT. We will be incorporating a new tax structure soon for international orders. Any duties or taxes due in the destination country are the responsibility of the customer.

Returns

In-stock and made-to-order items can be returned within 28 days of purchase, as long as they are in original condition. Please note that we do not refund shipping costs, but we will refund the full price of the product itself if it is returned in its original condition.

We do not offer refunds on customised, recycled, or bespoke items. However, we are committed to working with you to make any adjustments necessary until your piece is exactly as you want it.

We do not offer direct exchanges. If you return an in-stock or made-to-order item within 28 days, we will issue a refund once the item has been received and checked. Refunds may take up to 10 business days to process.

All sale or discounted items are sold as seen and are non-returnable.

Items that have been modified after purchase are also non-returnable. However, we are happy to offer services such as resizing, reshaping, engraving, or incorporating your item into a new piece—provided it was originally purchased from Pruden and Smith.

Returns Address

Pruden and Smith, 2 South Street, Ditchling, East Sussex, BN6 8UQ, United Kingdom